RETURNS & REFUNDS
RETURN AND REFUND POLICY
Thank you for shopping at www.akbaesthetics.com If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
DEFINITIONS
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AKB Aesthetics, Happy Body Project Wellness Centre, West Park Farm, Wilstead Hill, Bedfordshire, ML45 3RD.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to www.akbaesthetics.com, accessible from https://www.akbaesthetics.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
PAYMENT POLICY
We accept payment by Credit card or Debit card (Visa, MasterCard, Laser & Maestro)
Instore: We also accept cash and laser and our own gift vouchers
ORDER DISPATCH
All orders are dispatched twice a week Tuesday & Friday between 1pm and 4pm. Orders Placed will be sent out within 1-2 days. Orders placed after 2pm will be sent out within 1-2 working days. Orders placed over the weekend are sent on Tuesday between 1pm & 4pm.
In 95% of cases delivery is achieved within 2 days days all over United Kingdom.
SHIPPING COST
We charge a flat Rate of £5 postage unless otherwise stated, no matter how big or small the order is.
SHIPPING & RETURN POLICY
In the unlikely event of anything arriving damaged, please notify us in writing or via email within 7 days. In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
- In writing at Happy Body Project Wellness Centre, West Park Farm, Wilstead Hill, Bedfordshire, ML45 3RD.
- By phone number: +44 7540 943655
Purchases can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 7 days of dispatch.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
If you do not have your order confirmation or invoice, please include an explanatory note quoting your order number and reason for return.
Your refund will be processed within 3 working days once it has been delivered to our salon. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.
We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account). If you have not received your refund after this time, please contact us and we will be happy to assist you.
OUT OF STOCK ITEMS
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled and how soon we can get it to you.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: https://www.akbaesthetics.com/
- By phone number: +44 7540 943655
